Unfortunately, our experience at this hotel was fraught with problems. Our late arrival led to finding a non-functioning key, and despite attempts to contact support, we faced a complete lack of assistance. The room was unclean and poorly maintained, leaving us truly dissatisfied. Hope for improvement in the future.

mixed experience with room quality

The room offered a decent size for our family and boasted a nice view of the mountains. The location was convenient, making it easy for us to access local attractions.

The overall experience was marred by the rough condition of the accommodations.

Beware the hidden surprises

The rocking chairs outside our room offered a perfect spot to wind down after a long day, adding a nice touch to our stay.

location near attractions, easy pet accessibility, functional air conditioner

The rooms feel outdated and unkempt!!! Facilities need better maintenance, and cleanliness is lacking!!! A proper check-in area would enhance security.

It was just a balanced option for resting at all in Pigeon Forge with good value for money. The pool was completely drained, which was a bummer since we had hoped to enjoy it. If you need extra towels, ask the housekeeper yourself instead of waiting around.

We had an amazing time visiting the nearby Old Time Photo and Big Top Arcade with my grandson. The place was bustling with fun activities, making it easy to keep everyone entertained. The kids especially loved the vibrant atmosphere.

My kids wished for a family-friendly pool area to cool off. It would greatly enhance the experience for families staying with children.

My stay at Bear Mount Inn & Suites was surprisingly pleasant, with clean rooms and a comfortable atmosphere. The location is ideal for business, being close to many dining options and attractions, making it convenient for my work commitments.

The breakfast advertised was not available, and the jacuzzi in the room was untrustworthy due to cleanliness concerns.

the stay was surprisingly pleasant compared to my last trip in pigeon forge. the location was ideal, close to attractions and dining. everything felt cozy, with clean rooms and lovely staff ready to help.

the bathroom had low water pressure.

Consider checking the jet tub's cleanliness upon arrival to ensure it's ready for use.

beware, dirty rooms and rude staff at bear mount inn & suites, but wi-fi works great

Really dirty and disappointing experience.

The stay was pleasant with a cozy feel. The room was clean with comfortable beds. I appreciated the kitchenette with essential amenities. Staff was friendly and accommodating. A decent option for a short visit. 😊

i had a pleasant stay at bear mount inn & suites. the location is really convenient, only a 15-minute drive to gatlinburg. my king room was clean and tidy, which made my time there enjoyable. plus, the seasonal pool was a nice touch for a bit of fun!

recommend

The common areas felt cozy, and I appreciated the easy access. it made moving around much more comfortable for someone like me.

More seating in public areas would be nice.

The friendly staff and clean environment were highlights during my stay in the King Room with Jacuzzi. However, the outdated facilities were disappointing. the heating unit was too loud and seemed poorly maintained. Breakfast was nonexistent which was frustrating, and the nearby noise made it hard to relax. While I appreciate the ongoing updates, there's still much room for improvement before I return.